Support from people who already know your setup
Most problems are small, urgent, and much faster to fix when the person on the other end does not have to be told how your system works first.
Call
70182 81920
Fastest for anything urgent.
Message us
Good for screenshots and error messages.
info@webhindia.com
Best when you need to attach files or explain something in detail.
When we are here
Monday to Saturday, 10:00 to 18:00. Closed Sunday.
Outside those hours, send the WhatsApp or the email anyway — it will be waiting when we open, which is better than you remembering to send it again.
What we help with
Tally support
Installation and re-installation · configuration changes · error resolution · version upgrades · licence and TSS queries · data-related assistance.
Cloud & hosting support
Connection problems · user access · performance · adding or removing users · application updates.
Backup support
Backup failures · restore requests · retention changes · verification.
Security support
Access control changes · permission reviews · incident assistance.
Website & email support
Mail configuration on new devices · delivery problems · website updates · SSL and DNS.
Training
Sessions for new staff, refreshers for existing users, and training on features you have paid for but nobody uses.
Remote support
Most issues are resolved remotely, usually faster than arranging a visit. With your permission we connect to the affected machine, see the problem directly, and fix it while you watch.
Remote sessions are started by you and end when the session closes.
We do not hold standing access to client machines. There is no unattended password saved at our end for anyone, which means nobody here can reach your computer unless you are sitting at it and you let them in.
We use AnyDesk or UltraViewer. If you do not have one installed, we will tell you which to download when you call — it takes a minute and you keep control of it.
Three things that make support faster
1The exact error message
A photo or screenshot of the actual message is worth more than a description of it. “It gave an error” and the error text lead to very different first questions.
2What changed
A Windows update, a new computer, a network change, a new user, a power failure. Something almost always changed just before the problem appeared.
3Who is affected
One user or everyone. One machine or all of them. This single answer usually halves the diagnosis time.
Annual Support Arrangements
An annual arrangement means the relationship exists before the emergency does. Instead of finding somebody at short notice and explaining your setup from scratch, you call a team that already has it documented.
What an arrangement typically includes
- Ongoing technical support for the covered systems
- Configuration changes as the business grows
- Assistance with upgrades and version changes
- Periodic review of backup and security
- Training for new staff
- Priority attention over ad-hoc requests
How it is priced
There is no fixed plan and no package to pick from a list. What an arrangement costs depends on how many systems it covers and how much they need — a single Tally installation and a twenty-user hosted setup are not the same job.
Tell us what you run and we will quote it. If an annual arrangement is not worth it for your size, we will say so.
Common questions
Do you support businesses that did not buy Tally from you?
Yes. Taking over support for an existing installation is normal work. We start by reviewing the current setup so we know what we are dealing with.
Can you help without an annual contract?
Yes — ad-hoc support is available. An annual arrangement gets priority and works out cheaper for anyone who needs help regularly.
Where do you support from?
Everything is done remotely, and that is not a limitation — it means distance does not decide how fast you get help. A client two streets away and a client in another state get the same session, at the same speed. It also means you are not waiting on somebody’s travel to fix a thing that takes ten minutes.
Our Tally data is corrupted. Can it be recovered?
Often, yes — and the first rule is to stop working in the affected company and make a copy of the current data folder before anything else is attempted. Call before trying repair tools. A failed repair attempt can make a recoverable situation unrecoverable.
We have lost our Tally licence details. What now?
Licence recovery goes through Tally’s own process. We can guide you through it — it is easier when the original registration details are available.
Can you train a new accountant on our specific setup?
Yes. Training on your own data and your own workflows is far more useful than generic Tally training.
Where should we download TallyPrime from?
Only from Tally’s own website — never from a “free download” site. Our download page links to the current release and to older versions. TallyPrime Download →
Something not working?
Call, or send a WhatsApp with a photo of the error. Either is faster than filling in a form.